Frequently Asked Questions
Answers to your most common questions about tracking, rates, customs, and shipping.
How do I track my shipment?
You can track your shipment via our secure Tracking Dashboard. Simply enter your shipment ID (e.g., CGL-2026-84729) to see real-time updates.
What is the difference between Air and Ocean freight?
Air freight is significantly faster but more expensive, ideal for urgent or high-value shipments. Ocean freight is slower but cost-effective for large volumes or heavy cargo. See our mode comparison guide for more details.
Do you handle customs clearance?
Yes. Our in-house licensed customs brokers handle all export and import documentation, duty calculations, and compliance with local regulations to ensure your cargo moves without delay.
How do I request a rate quote?
You can instantly request a quote on our Homepage. Provide the origin, destination, weight, and dimensions of your shipment to get a customized estimate.
Are there size limitations for ocean freight?
We handle both Less-Than-Container Load (LCL) and Full-Container Load (FCL). There are virtually no limitations on size for FCL, though weight must comply with local road regulations for the destination delivery leg.